Shipping & returns policy
Store PickupIf you prefer to pick up your order in our store, select "Store Pick up" from the drop-down menu under the Shipping & Handling box at checkout. Shipping charges will be waived. Your order will be waiting for you at our store. Pick up service available Monday through Friday from 10:00am to 4:00pm. Please note: Tudor Guild Gift Shop's physical store is closed for the season. We will will re-open on February 15, 2013 at which time store pick up will resume. Web orders ship year round.
Orders will be shipped within 3 business days.
In-stock items will ship within two business days after you have placed your order. We ship via UPS or the U. S. Postal Service. Please provide us with a street address (UPS does NOT deliver to P.O. boxes). APO or military base addresses will ship by mail.
On rare occasions, items posted on our website will be sold out before your order is confirmed. Our Customer Service staff will telephone or e-mail you to notify you of this fact. If an item is out of stock but will be available in the future, we will inform you as to the anticipated availability and ship dates. We will also let you know if there is an alternate choice similar to the out-of-stock item. Substitutions will only be shipped at the customer's request.
If your order also includes items that are currently in stock, please respond, letting us know if you would like the in-stock items shipped immediately, or if you prefer to wait until out-of-stock merchandise is available. If we do not receive a response from you within 3 business days, we will ship the items that are in stock.
Web purchases may be exchanged or returned within 30 days of receipt of merchandise. Product must be in perfect, resalable condition.
For all purchases by credit card, refunds will be credited to the card used for the original purchase.
Please allow 7 days from the day you return your package for your account to be credited. Allow 1-2 billing cycles for the credit to appear on your statement.
If the original payment was made by check, money order or gift certificate, you will receive a refund check in the mail.
- Items designated as ON SALE are not returnable.
- We do not refund shipping and handling charges.
- Please contact us if you have any questions.
Return by Mail
Please call for return authorization. Enclose the original receipt with the merchandise, and send it to the address below. All returns and exchanges should be shipped to:
Tudor Guild Gift Shop
15 South Pioneer Street
Ashland, OR 97520
Ph. (541) 482-0940