Terms & Conditions

Shipping

Orders will be shipped within 3-5 business days by one of our volunteers.

In-Stock Items

In-stock items will ship within 3-5 business days after you have placed your order. We ship via the U. S. Postal Service. Please provide us with a street address. APO or military base addresses will ship by mail.

Out-of-Stock Items

On rare occasions, items posted on our website will be sold out before your order is confirmed. Our Customer Service staff will telephone or e-mail you to notify you of this fact. If an item is out of stock but will be available in the future, we will inform you as to the anticipated availability and ship dates. We will also let you know if there is an alternate choice similar to the out-of-stock item. Substitutions will only be shipped at the customer's request.

If your order also includes items that are currently in stock, please respond, letting us know if you would like the in-stock items shipped immediately, or if you prefer to wait until out-of-stock merchandise is available. If we do not receive a response from you within 3 business days, we will ship the items that are in stock.

Returns

Web purchases may be exchanged or returned within 30 days of receipt of merchandise. Product must be in perfect, resalable condition.

For all purchases by credit card, refunds will be credited to the card used for the original purchase.

Please allow 7 days from the day you return your package for your account to be credited. Allow 1-2 billing cycles for the credit to appear on your statement.

If the original payment was made by check, money order or gift certificate, you will receive a refund check in the mail.

Please note:

  • Items designated as ON SALE are not returnable.
  • We do not refund shipping and handling charges.
  • Please contact us if you have any questions.

Return by Mail

Please call for return authorization. Enclose the original receipt with the merchandise, and send it to the address below. All returns and exchanges should be shipped to:

Tudor Guild Gift Shop
15 South Pioneer Street
Ashland, OR 97520
Ph. (541) 482-0940

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